The Numbers Are In: Customer Service is Getting Worse A recent Wall Street Journal investigation confirms what we’ve all been experiencing: 77% of Americans reported having a product or service problem in the past year, the highest rate ever recorded….
Life is already too expensive. We have to deal with inflation, shrinkflation, and the threat of stagflation. Still, some companies go further. They watch you. Whether you’re sitting in a coffee shop on your laptop or lying in your bed…
Every year, mortgage companies make thousands of mistakes that cause people serious problems. I read hundreds of public complaints that homeowners submitted to the government. Six companies stood out for all the wrong reasons. In 2024 and 2025, homeowners filed…
Zelle markets itself as “fast, safe, and easy.” Fast? Yes. Safe? Not exactly. New York Attorney General Letitia James just sued Zelle’s operator, Early Warning Services (EWS), for turning a peer-to-peer payment shortcut into a fraud-free-for-all. If that sounds familiar,…
I: The Blame Game If you lost money through a Bitcoin ATM scam, you have probably replayed that moment in your head a thousand times. You might be thinking, When I investigated scams at the FTC and the CFPB, I…
Imagine you’re behind on your mortgage, panicked, trying to reach anyone who can help. You dial the phone number on your mortgage statement. A robot answers. Then another. Then another. You press every number you can, begging to talk to…
Consumer protection issues can be less obvious than problems in divorce or criminal law. This is especially true today, where it feels like almost every business has hidden fees or mystery charges. But consumer protection laws exist so that you…
Getting scammed feels awful. You’ll face immediate financial issues. Then, you might worry about your account’s safety. You could also feel embarrassed. Even though it happens to many people, that doesn’t make it better. Still, there are solid ways to…
One morning, Jennifer, a woman in Boston, looked at her bank statement and saw a transaction she didn’t recognize: a nearly $3,000 charge from “SP Midwest Retail Prop” in Missouri. She told her bank, Santander. The bank gave her provisional…
